PRIVATE POLICY

This Privacy Policy explains the privacy practices of Centriz Costa Rica, a Private Corporation ("Centriz" or "we" or "ours"), for visitors or users of our website: https://www.apexcarrental.cr (the " Website"). In this document, we explain the information that we are obtaining from you when you visit our Website and how we can use and disclose it. Centriz Costa Rica, a Private Corporation, is a company located in San José, Costa Rica, with legal number 3-101-036194-10, and therefore, protected by current legislation. On the Website, we respect your personal information, and in order to comply with current legislation and security policies concerning a website, all users are informed that the processing of personal data that is carried out through the Website is carried out by compliance with the provisions of the Law on the Protection of the Person against the Processing of Personal Data No. 8968 of the Republic of Costa Rica and its Regulations (hereinafter the "Law"). Likewise, in compliance with current international regulations, we have taken the necessary measures to comply with the General Regulation of Data Protection of the European Union. At Centriz, we want to recognize our true and honest commitment to your individual right to data protection and privacy. Centriz is committed to maintaining the accuracy, confidentiality, security and privacy of all personal information collected from those who visit our Website and use our online platforms and services. When using our website, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy. Centriz reserves the right to change this Policy at any time. In the case that we make a substantial change to our Privacy Policy, we will post the new policy on our Website and update the date of the last update. This Policy applies to information collected through our Website and not to information collected offline. Withdrawal of your consent by virtue of the acceptance of the document: At any time, you may withdraw the consent you granted under this document by contacting us or establishing your desire to withdraw it. In case you request it, Centriz will stop processing all personal data subject to such consent unless it is legally required, as explained below. In case of any user whose domicile or legal jurisdiction is located in the European Union, Centriz clarifies that all users are free to decide and accept or not if their personal data are used for the electronic generation of profiles. If you do not want algorithms or computerized profiling programs to be applied, you need to send an email to the following address reserve@apexcarrental.cr; here you may tell Centriz your wish and will so that no type of profile with your information is generated.

ABOUT THE INFORMATION WE COLLECT:

The Privacy Policy applies to the personal data that you provide through our Website when you register or sign in, when you place an order of services through our website, when you respond to any communication such as interviews, forms, live chats, opening a ticket, when you give us your feedback, when you send us an email or other contact information, or when you participate in other features of our website. When you register as a user of our Website or request a service through it, we will ask for your name, email address, postal address, telephone number, credit card information, company name, position, country or any other information that can help you in your experience. However, you can also visit certain unrestricted areas of the website without giving such information. Your personal data such as name, location by GPS, identification number, telephone number, address, email, IP address, or any other data that within the Law is considered personal data whether unrestricted or restricted, are exclusive domain of his/her owner: As a result, this Website is responsible for not revealing any kind of information that belongs to him/her unless the user has his/her expressed authorization and appropriate informed consent to authorize that or in case of judicial resolution in firm that requires it.

ABOUT THE USE OF YOUR INFORMATION

Centriz may collect and use personal information to assist in the operation of our Website and ensure that the services you need and have requested are delivered. The use of the information collected is to personalize your experience, improve our Website and customer service, manage contests, promotions, surveys and other features of the site, process your transactions, request ratings and service reviews, follow up on your requests after you communicate with us (via live chat, email or phone call) and send you periodic emails. Sometimes, we may need to use personally identifiable information as a means to keep you informed of other possible products and / or services through emails, the news, blogs, videos and downloads available to you. Centriz may also contact you to complete surveys and / or research questionnaires related to your opinion on current services or those that may be offered in the future. The user understands and accepts that the automated data processing procedures include but are not limited to any operation, set of operations or procedures that Centriz applies or may apply to his/her personal data, through the use of hardware, software, networks, services, applications, in physical and identifiable sites or in the cloud, or any other information technology that allows the collection, registration, access, organization, conservation, modification, extraction, consultation, use, communication by means of transmission, transfer, checking, interconnection, blocking, deletion, destruction, exchange or digitization of personal data. Centriz may disclose your personal information, without prior notice, only if so required in accordance with applicable laws and/or in good faith belief that such action is deemed necessary or required in an effort to:

  • Remain in compliance with decrees, laws or statutes or in an effort to comply with any process that may be served, on and/or our Website;
  • Maintain, safeguard and/or preserve all rights and/or property of Centriz and;
  • Perform under demanding conditions in an effort to safeguard the personal safety of the users and/or the general public.
  • ABOUT THE DISCLOSURE OF INFORMATION

    We do not sell, market or transfer your personally identifiable information to third parties unless we have your express authorization and consent. The term "third parties" does not include hosting partners of Websites and other parties that help us operate our Website, perform our business activities or provide services to you, in every case that those parties agree to keep this information confidential. The database of the Website will only be permanently accessed by the team who is properly authorized and empowered by Centriz. The access to the data will allow Centriz to carry out the storage, processing, analysis, processing, conservation, extraction, consultation, use, transmission, interconnection, blocking, suppression or destruction of the data. In view of the foregoing, the user is aware of the reading of this policy and expressly authorizes Centriz to perform any operation or set of operations either through automated or manual procedures on his/her personal data in which Centriz may collect, carry perform a record, organize, preserve, modify, extract, consult, use, process, transmit, transfer, collate, interconnect, block, delete or destroy it. If on the other hand it is necessary to make transfers to third parties, the users will be informed in advance for a previous consent. In case we sell our company, or in any way transfer any asset of our company, we could provide your information to the buyer so that he can continue with the relationship or business of our services. We may also disclose your information when we deem it necessary to comply with the law, enforce the policies of our Website or protect our rights, property or security of others.

    ABOUT THE USE OF COOKIES

    On the website, Centriz makes use of cookies in order to maintain a site according to its local preferences (such as used web browser, operating system, ISP, etc.). For more information about the use of Cookies on the website and the purposes that they comply with, please check our Cookies Use Policy here: https://www.apexcarrental.cr/en/cookies-policy/

    ABOUT THE PROTECTION OF YOUR PERSONAL INFORMATION

    Centriz is responsible for ensuring your safety, for the privacy of your information and for respecting your data, in accordance with the limitations that the current Internet provides, being aware that we are not excluded from suffering any attack, interference, access unauthorized or leaked data by hackers, cyber criminals, or malicious users who engage in cybercrime. The Data Controller maintains the levels of security and protection of your data in accordance with the regulations of the Law on the Protection of the Person against the Processing of Personal Data Executive Decree number 37554 of October 30, 2012 and its amendments, regarding the security measures of the databases that contain personal data and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data that the user communicates to the Responsible Party, without the prejudice to inform you that security measures on the Internet are not infallible. By virtue of what is indicated in the previous paragraph and in compliance with the provisions of the Law and its Regulations, in the event of any blockage of the database or any type of filtering, saturation, unauthorized intrusion or theft of data, In the following 24 hours, Centriz will inform the users that are data holders under the treatment of the Responsible's database, and the respective investigations and procedures will be carried out in accordance with the provisions of the Law. Centriz guarantees the users that the data will be saved and stored in order to guarantee future accessibility, security and inalterability. As part of the commitments of Centriz with the security of information and based on the Law on the Protection of Individuals from the Treatment of their Personal Data in Costa Rica, Centriz has internal protocols for action and information security in order to implement logical, technical and manual security measures applicable to personal data by collaborators, workers, directors, shareholders, contractors and subcontractors if the latter are present. This Privacy Policy applies only to the information collected by our Website. To give it more value, we are including some third party links on our website. These linked websites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked websites. Centriz makes its users aware that it is not our responsibility if the user by his/her own will publishes any personal information or comments on our Website. Centriz invites each user to be cautious about the publications he/she makes through the Website and avoid any type of publication of personal data through social networks or unknown electronic platforms. Likewise, we warn all users and visitors when they close their access to our website, and we encourage them to read the privacy policies of each website that collects personally identifiable information. However, we seek to protect the integrity of our website and appreciate any comments about these linked websites (even if a specific link does not work).

    ABOUT THE RIGHTS THAT PROTECT THE USERS

    Based on the Law on the Protection of Individuals from the Processing of their Personal Data of the Republic of Costa Rica, Centriz recognizes its users the right to self-determination of information. Likewise, we guarantee the right of each user to access the information object of treatment on our behalf. In addition to the right of access that each user has, Centriz recognizes the right of rectification, cancellation, suppression and opposition in favor of the users of the website. In order to exercise their rights, the user who owns the data must make his/her request in writing personally or through an agent with the corresponding power and documentation. Centriz clarifies to the user that he/she may at any time exercise his Personal Data Portability Right in accordance with the provisions of the General Data Protection Regulation of the European Union and in accordance with the security parameters of the information established by the Law for the Protection of the Person against the Processing of Personal Data in the Republic of Costa Rica. To exercise the rights that assist the users, they may do so by any of the following means:

  • Email: reserve@apexcarrental.cr
  • Physical address: 500 north of the intersection of Juan Santa María International Airport
  • Once the Responsible for the database receives the request from the user, the Data Controller will have three days to respond to him/her in accordance with the provisions of the Law in the Republic of Costa Rica. We appreciate your questions, comments and concerns about our Privacy Policy. Send us all comments related to this Privacy Policy to: reserve@apexcarrental.cr